Job Responsibilities

• Develops and uses diverse and thorough understanding of integrated computer systems to configure data and implement processes for ordering and manufacturing systems. 
• Creates more complex configuration rules and related information to support product configuration data sets, as well as Bills of Material (BOMs) and routings. 
• Utilizes knowledge of product requirements and configuration programming to create and maintain product models to validate and price sales order items and/or configure BOMs and manufacturing routings. 
• Develops and implements testing strategies to confirm configuration of product models to match both product intent and marketing documentation. 
• Creates Change Orders to document, communicate, and drive proper workload of data changes throughout organization and, ultimately, applicable data management systems, to support New Product Introduction (NPI) and Maintenance of Business (MOB), through product, BOM, and process routings introductions and changes. 
• Troubleshoots system, process, or data issues, and uses root cause analysis to recommend changes in data, processes, or systems to avoid similar issues in future. 
• Applies system, process, and product knowledge while working with team members to implement data changes in controlled manner, using change order systems and cooperative team practices. 
• Resolves more complex data entry and process issues when problems are identified. Facilitates reduction or elimination of Remedy Force tickets regarding order entry and order processing issues through use of root cause analysis to drive reduction in common causes of errors and improve customer-facing performance. 
• Coordinates development of metrics to measure various facets of customer satisfaction. 
• Leads data management within corporate finish database to assist with data accuracy and consistency. 
• Performs continuous improvement and other mass-data cleansing activities. Identifies opportunities for standardization of process to eliminate errors and inconsistencies. 
• Serves as product systems expert for department and supporting departments to assist with understanding of processes, data extraction, and data management. 
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Finance, Information Management or similar field 
• Education Equivalency: Associate's Degree plus 2 years of additional Systems, Applications, Processes , SAP or other ERP Systems  OR 4 years of Systems, Applications, Processes , SAP or other ERP Systems. 
• Applicants must be able to work in Holland, MI without relocation assistance.
• Applicants must possess an unrestricted right to work in the US to be eligible for this position.

Preferred Qualifications

• Experience with manufacturing processes and workflows.
• Knowledge of Variant Configuration, Price Conditions, or Sales Order Bills; familiarity with Baan or Pro E systems.
• Proficiency in SQL for querying and managing relational data.
• Strong skills in data reporting and analysis using tools such as Microsoft Power BI, Business Objects, or Forest & Trees.
• Practical experience with ERP interface tools such as WinShuttle or LeverX.
• Advanced Microsoft Excel skills (pivot tables, lookups, advanced formulas).
• Ability to interpret and understand technical drawings.
• ERP Systems Expertise: Experience with SAP, Oracle, or other enterprise resource planning systems.
• Detail Orientation: Strong analytical mindset with attention to detail and accuracy in configuration data.
• Communication Skills: Ability to document processes, write clear reports, and communicate findings to stakeholders.