Job Overview

Job Responsibilities

• Analyze research data, identify patterns and trends, and develop actionable insights to inform business decisions.
• Collaborate with cross-functional teams, including product management, marketing, and sales, to provide research support and insights.
• Conduct qualitative and quantitative research to identify market trends, customer and user needs, and competitive landscape.
• Manage small-scale research projects, including defining objectives, developing methodologies, and delivering results within budget and timeline.
• Communicate research findings and insights through clear and concise reports, storytelling, presentations, and visualizations.
• Provide market, customer and user research data and insights to support new product development, product positioning, and go-to-market strategies.
• Monitor industry publications, attend relevant conferences, and stay abreast of emerging trends and technologies and industry requirements.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Required Qualifications

• Bachelor's Degree or equivalent in Human-Centered Design, Design Strategy, Behavioral Science, UX Research, Market Research, Interactive Design, or similar relevant field of study
• Education Equivalency: Associate's Degree plus 2 years additioanl Design Research or UX experience OR 4 years additional Design Research or UX experience if no post-secondary education
• 2 years of Design Research or UX research experience
• Applicant must include a hyperlink to a portfolio, sample research report or writing examples that demonstrate the applicant’s skills and abilities within research.  These samples should demonstrate your ability to visualize and communicate data or a graphic of an insight or research process.
• Military Equivalency at www.mynextmove.org/vets/find/military
• Applicants must be able to work in , without relocation assistance
• Applicants must possess an unrestricted right to work in the US to be eligible for this position
• Must be able to work onsite at the Holland Headquarters 

Preferred Qualifications

• Demonstrated experience leading or contributing to design thinking projects from discovery through prototyping and testing
• Skilled in conducting qualitative research such as interviews, ethnographic studies, and contextual inquiries
• Ability to synthesize research into actionable insights, including personas, journey maps, and service blueprints
• Strong visual and storytelling skills to communicate user needs and research findings effectively
• Comfortable presenting insights to senior stakeholders and influencing strategic decisions
• Experience with usability research and human-centered design methods
• Adept at navigating ambiguity, experimenting independently, and solving problems creatively
• Collaborative team player who thrives in cross-functional environments and manages multiple projects simultaneously
• Empathetic, open-minded, and receptive to feedback and diverse perspectives
• Self-starter who enjoys variety, innovation, and working in R&D or fast-paced, evolving settings
• Background in consulting, UX research, or design research—experience in the furniture industry 
• Formal training or certification in design thinking or related methodologies