Job Description
Job Title:  Account Specialist
Posting Start Date:  3/30/26

 

Join the Future of Workspace Innovation at Haworth
Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture, we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.

We're looking for visionaries like you to help write the next chapter of our story.

Discover more here!

 

Job Overview

We are currently looking for an Account Specialist to join our team onsite in Holland, MI.   The schedule is Monday - Friday, 8:00 AM - 5:00 PM. 

The Account Specialist serves as the primary point of contact for assigned dealer partners, delivering an exceptional customer service experience. This role is responsible for resolving product, service, and order-related issues through proactive problem solving, clear communication, and close collaboration with internal teams. By anticipating challenges, ensuring timely and accurate responses, and building strong, trusted relationships, the Account Specialist supports seamless project execution and helps drive a positive dealer experience.

Essential Functions

  • Manage a portfolio of dealerships, ensuring timely and accurate processing and fulfillment.
  • Respond to a wide range of customer inquiries, providing comprehensive information and solutions.
  • Investigate and resolve order discrepancies, coordinating with internal teams to find solutions.
  • Track shipments and shortages and provide updates to customers on delivery status.
  • Proactively communicate with dealers regarding order status, potential delays, and other relevant information.
  • Able to provide fundamental knowledge of product process and systems to customers.
  • Collaborate effectively with cross-functional teams to address customer needs.
  • Must be able to perform all essential job functions with/without accommodation.
  • Uses office automation, communication, software, and tools used in Haworth office environment.
  • Performs other duties within scope as assigned.

Required Qualifications

Education:

  • Bachelor's degree. 
  • Education Equivalency (if no completed Bachelor's level degree):
    • Associate's degree plus 2 years related experience with direct customer support. 
    • High school diploma plus 4 years related experience with direct customer support. 
       

Experience: 

  • 2 years of experience in a direct customer support role. 
  • Military Equivalency at www.mynextmove.org/vets/find/military

 

Additionally:

  • Ability to work in Holland, MI, without relocation assistance.
  • Ability to travel up to 10 percent of the time.  
  • Applicants must possess an unrestricted right to work in the US to be eligible for this position.

Preferred Qualifications

  • Haworth experience.
  • Project management experience or certification. 
  • Furniture industry experience. 
  • Experience in SAP.
  • Strong skillset in Microsoft Office Suite.
  • Strong interpersonal skills.

 

#LI-JG1

 

Design your future with Haworth
Headquartered in Holland Michigan, Haworth is a family owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state of the art resources, collaborate with cross functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.

We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.

At Haworth, members enjoy benefits from their first day of employment:

  • 20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.
  • Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance.
  • 401k Match: Contribute 6% of your annual salary, and Haworth will match up to 7%.
  • Insurance Coverage: Company-provided Short-Term Disability, Long Term Disability, and Life Insurance.
  • On-Site Gym: Well-equipped gym, open 24/7. 
  • Annual Bonus Programs
  • Tuition Reimbursement
  • Volunteer Time Off
  • Parental Leave
  • Pet Insurance
  • Zero Waste to Landfill 

 

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.

We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth: Home Page

EEO / ADA Statement

As an EEO employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. 

Haworth's AAP programs are available for applicant review.  Requests can be made to your Recruiter to review during regular business hours.

This organization participates in E-Verify Employment Eligibility Verification.

If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at (616)-393-1600.
Req Id:  21594