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Company Overview

When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!

 

HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our family, you can make your mark on the world and reach your full potential within a culture of connectivity.

Job Overview

We are currently looking for a Engineering Corrections Specialist II to join our team in Holland, MI.  

 

As a Engineering Corrections Specialist II, you will:

Serves as primary point of contact for dealers  and Haworth members to problem solve customer dissatisfiers by applying engineering principles, critical thinking, and product knowledge. Determine root cause issues for replacement product; lead project teams with Quality Control, Tailored Solutions, Engineering Teams, and other key stakeholders to eliminate future customer complaints, improve customer satisfaction, and ensure corrective measures are implemented. Provide proactive service on issues that would adversely impact installation schedules and responds to customer needs within required time frames.

Do you have these required qualifications?

  • Associates degree in Sales Engineering, Business, Supply Chain, or Operations. 

Plus,

  • 7 years of experience interacting with customers in business or manufacturing environment, including:
    • 4 years technical product experience with contract office furniture or demountable walls products
    • CAD/PC or Canvas Design
    • SAP software applications.

OR

  • 11 years of experience interacting with customers in business or manufacturing environment, including:
    • 4 years technical product experience with contract office furniture or demountable walls products
    • CAD/PC or Canvas Design
    • SAP software applications.
  • Ability to travel to and from construction and work sites, including overnight, away from corporate office, up to 10% of time, based upon project requirements or customer service follow up.
  • Current and continuing right to work in the United States without sponsorship.
  • Ability to work in Holland, MI without relocation assistance. 

Do you have these preferred qualifications?

  • 2 years experience with Warranty Claims preferred. 
  • Experience creating drawings in AutoCAD preferred. 
  • Previous installation experience preferred. 

Ideally, you have also demonstrated the following:

  • Must have good knowledge of engineering practices and manufacturing processes.
  • Effective interpersonal, communication (written, verbal), and presentation skills.
  • Ability to work equally well as member of project team, independently, or team leader. 
  • Able to work collaboratively with all departmental and organizational levels.
  • Ability to support and work effectively in fast-paced, ever-changing environment with minimal day-to-day supervision, handle multiple projects timely, prioritize work, and adhere to deadlines and project plans effectively.
  • Ability to effectively identify and understand issues, problems, and opportunities; research and compare different sources to draw conclusions, using effective approaches and negotiating skills for choosing course of action or developing appropriate solutions; and take action that is consistent with available facts, constraints, and probably consequences.
  • Ability to set personal goals, measure performance, and seek ways to continually improve business process.
 

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.

 

We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

 

Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at https://Careers.Haworth.com.

EEO/AA Statement

It is the policy of Haworth to comply with all applicable state, provincial, and federal laws prohibiting discrimination in its employment practices due to an applicant’s race, color, creed, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, gender, sex, pregnancy, disability, marital status, veteran status, religion, height, weight, or any other protected classification. 

 

Haworth’s AAP programs are available for applicant review.  Requests can be made to your Recruiter to review during regular business hours.

 

This organization participates in E-Verify Employment Eligibility Verification. If you require an accommodation in the application process, please contact a member of our Human Resources team at careers@haworth.com or (616)-393-1600.


Nearest Major Market: Grand Rapids

Job Segment: ERP, Supply, SAP, QC, Sales Engineer, Technology, Operations, Quality, Sales

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