Job Description
Job Title:  IT Service Desk Analyst
Posting Start Date:  5/30/25

Company Overview

When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!

HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.

Why Haworth? Find out more here!

 

Here at Haworth, our members enjoy benefits from their first day of employment including: 

  • At Haworth, members enjoy benefits from their first day of employment:
    •    20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.
    •    Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance. 
    •    401k Match: Contribute 6% of your annual salary, and Haworth will match 7%. 
    •    Insurance Coverage: Company-provided Short-Term Disability, Long Term Disability, and Life Insurance. 
    •    On-Site Gym: Well-equipped gym, open 24/7. 
    •    Annual Bonus Programs
    •    Tuition Reimbursement
    •    Volunteer Time Off
    •    Parental Leave
    •    Pet Insurance
    •    Zero Waste to Landfill 

 

Job Summary

We are looking for an IT Service Desk Analyst on 1st shift for our Holland, MI headquarters. This position typically works 7:00am to 3:30pm Monday through Friday with occasional overtime.

As an IT Service Desk Analyst you will:

Provide comprehensive IT support for programs, policies, systems, and procedures, resolving issues with IT knowledge and contributing to process improvements. Collaborates with IT team members to ensure efficient service delivery, handling phone calls, operations monitoring, password resets, and help desk duties. Responsible for account administration, including onboarding and account creation.

Job Responsibilities

  • Provide technical support to end users for hardware, software, and network issues.
  • Manage IT assets, including inventory tracking, deployment, and disposal. Create user accounts, including creating new accounts, resetting passwords, and assigning permissions.
  • Monitor system performance, identifying and escalating issues that impact service availability.
  • Support IT infrastructure, including network devices and printers.
  • Identify and suggest improvements for IT support processes and procedures. Develop and maintain technical documentation, such as user guides, troubleshooting guides, and knowledge base articles.
  • Train junior support staff on IT support procedures, best practices, and technical skills.
  • Collaborate with other IT teams to resolve complex issues.
  • Must be able to perform all essential job functions with/without accommodation.
  • Uses office automation, communication, software, and tools used in Haworth office environment.
  • Performs other duties within scope as assigned.

Required Qualifications

  • High School or equivalent
  • Minimum 1 year experience supporting Information Technology (IT)
  • Military Equivalency at www.mynextmove.org/vets/find/military​
  • Applicants must be able to work in Holland, MI without relocation assistance.
  • Applicants must possess an unrestricted right to work in the US to be eligible for this position.

Preferred Qualifications

  • Relevant certification or vocational training 
  • Haworth experience
  • Customer service experience
  • Experience with SAP batch monitoring/BPA
  • Experience with Active Directory Account administration

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.

We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth: Home Page

EEO, ADA, AA Statement

As an EEO/AA employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. 

Haworth's AAP programs are available for applicant review.  Requests can be made to your Recruiter to review during regular business hours.

This organization participates in E-Verify Employment Eligibility Verification.

If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at (616)-393-1600.
Req Id:  20583