Job Description
Job Title:  IT Service Desk Analyst
Posting Start Date:  1/7/26

 

Join the Future of Workspace Innovation at Haworth
Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture – we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.

We're looking for visionaries like you to help write the next chapter of our story.

Discover more here!

We are currently looking for a IT Service Desk Analyst to join our team in Holland, MI.

Job Overview

Provide comprehensive support for a range of IT programs, policies, systems and procedures. Use IT knowledge to resolve issues and contribute to process improvements. Collaborate with IT team members to ensure the efficient delivery of IT services.

Job Responsibilities

  • Provide technical support to end users for hardware, software, and network issues.
  • Manage IT assets, including inventory tracking, deployment, and disposal. Create user accounts, including creating new accounts, resetting passwords, and assigning permissions.
  • Monitor system performance, identifying and escalating issues that impact service availability.
  • Support IT infrastructure, including network devices and printers.
  • Contribute to process improvements and the development of technical documentation: Identify and suggest improvements for IT support processes and procedures. Develop and maintain technical documentation, such as user guides, troubleshooting guides, and knowledge base articles.
  • Train junior support staff on IT support procedures, best practices, and technical skills.
  • Collaborate with other IT teams to resolve complex issues.
  • Must be able to perform all essential job functions with/without accommodation.
  • Uses office automation, communication, software, and tools used in Haworth office environment.
  • Performs other duties within scope as assigned.

Required Qualifications

  • Education: High School Diploma or equivalent
  • Work Experience: Minimum 1 year experience supporting Information Technology (IT) 
  • Military Equivalency at www.mynextmove.org/vets/find/military
  • Applicants must be able to work in Holland, MI without relocation assistance.
  • Applicants must possess an unrestricted right to work in the US to be eligible for this position.

Preferred Qualifications

  • Prior IT support experience in a Haworth facility 
  • Customer service experience
  • Experience with SAP batch monitoring/BPA
  • Experience with Active Directory Account administration

 

Design your future with Haworth
Headquartered in Holland Michigan, Haworth is a family-owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state-of-the-art resources, collaborate with cross-functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.

We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.

At Haworth, members enjoy benefits from their first day of employment:

  • 20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.
  • Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance.
  • 401k Match: Contribute 6% of your annual salary, and Haworth will match 7%.
  • Insurance Coverage: Company-provided Short-Term Disability, Long Term Disability, and Life Insurance.
  • On-Site Gym: Well-equipped gym, open 24/7. 
  • Annual Bonus Programs
  • Tuition Reimbursement
  • Volunteer Time Off
  • Parental Leave
  • Pet Insurance
  • Zero Waste to Landfill 

 

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.

We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth: Home Page

EEO / ADA Statement

As an EEO employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. 

Haworth's AAP programs are available for applicant review.  Requests can be made to your Recruiter to review during regular business hours.

This organization participates in E-Verify Employment Eligibility Verification.

If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at (616)-393-1600.
Req Id:  21295