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SAP Information Services Business Process Analyst - Holland, MI (Hybrid)

Company Overview

When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!


HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.


Why Haworth? Find out here!


Here at Haworth, our members enjoy benefits from their first day of employment including:

  • 4 weeks paid time off plus an option to purchase an additional week
  • Priority Health Insurance
  • Newly renovated on-site gym open 24 hours
  • 401k Benefit -  If you contribute 6% of your annual salary, Haworth will contribute up to 7%
  • Annual bonus programs
  • Company provided Short Term Disability, Long Term Disability & Life Insurance
  • Tuition Reimbursement program
  • 8 hours of paid volunteer time off
  • Zero waste to landfill company which provides personal on-site recycling drop-off

Job Overview

We are currently looking for an SAP Information Services Business Process Analyst to join our team in Holland, MI. 

As an SAP Information Services Business Process Analyst, you will:

Lead business process, systems, and technology planning for Haworth’s global business operations.  Provides primary coordination and communication between Information Services (IS) and business functional area(s).  Consults with business leaders on process definition, improvement, systems, metrics, performance, and best practices.  Facilitates gathering of requirements, definitions, proposals, and justifications for systems and system enhancements.  Leads major IS development projects; assures delivery of systems support and information technology to business needs.  Applies global view of and can support any Haworth sector/location; serves as focal point to integrate and interface global business systems.

Job Responsibilities

  • Consults with business partners to understand and document requirements for system deployments and enhancements in SAP, Ignition, web applications and Business Intelligence Systems.
  • Partners with business area in process mapping, process reviews, and identification of process improvements, providing system enhancements that support business process. 
  • Recommends technology solutions to support business strategy and objectives, ensuring strategies are in line with global business and technology standards. 
  • Determines how to meet requirements through system configuration or development.
  • Test new configurations with development team before sending to production.
  • Changes that require development will be formulated into a Function Design to be used by the team.
  • Motivates team members and evaluates performance during projects; contributes to member Performance and Development Plans as requested. 
  • Perform thorough end-to-end testing and verify solutions with Architecture and Operational Excellence team.
  • Deploys solutions and up-to-date information to production.

Do you have these required qualifications?

  • Bachelor’s degree in Business Administration, Operations Management, Finance, Information Management, related business field, or equivalent job-specific work experience. 
  • 1 year business functional area experience or systems development related experience with participation on successful project teams, including experience with budget preparation and administration in manufacturing industry and/or as consultant.
  • SAP experience
  • Current and continuing right to work in the U.S. without sponsorship
  • Ability to work in Holland, MI without relocation assistance

Do you have these preferred qualifications?

  • Ignition software experience
  • Manufacturing experience 

Ideally, you have also demonstrated the following:

  • Understands planning at future state level and project deliverable level.
  • Ability to clarify end goals and communicate end results.
  • Develops ability to cascade change through organization.
  • Ability to identify measures and critical milestones.
  • Communicates effectively and consistently.
  • Ability to plan, guide, and leverage resources.
  • Ability to build rapport and cooperative relationships with customers, taking appropriate action to meet customer needs and concerns.
  • Ability to determine tasks and resources, schedule work, and adjust priorities as needed.
  • Aware of need for diversity within team with ability to support efforts to increase and maintain same.

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.


We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.


Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at


EEO, ADA, AA Statement

As an EEO/AA employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. 

Haworth's AAP programs are available for applicant review.  Requests can be made to your Recruiter to review during regular business hours.

This organization participates in E-Verify Employment Eligibility Verification.

If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at or (616) 393-1600.

Requisition:  17945

Nearest Major Market: Grand Rapids

Job Segment: Testing, Business Process, SAP, ERP, Business Intelligence, Technology, Management

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