Job Overview

We are currently looking for a Showroom Manager to join our team in Philadelphia, PA.

As a Showroom Manager you will:

Essential Functions

• Represents Haworth’s brand with professionalism and hospitality, warmly welcoming showroom guests and callers and creating an exceptional front-of-house experience from arrival through departure.
• Supports the sales process and client experience by coordinating showroom tours and presentations, responding to inquiries, facilitating client interactions, and assisting B2C customers.
• Partners with internal stakeholders to strategically plan client visits, developing thoughtful agendas that align with business objectives and deliver a purposeful, engaging, and brand-aligned experience.
• Plans and coordinates showroom events, meetings, and trainings, managing logistics such as catering, marketing materials, technology, travel arrangements, and agendas to ensure seamless execution and an exceptional participant experience.
• Maintains showroom appearance, organization, and functionality to ensure the space is client-ready at all times, including product displays and samples, meeting spaces, technology, kitchen areas, and shared spaces.
• Supports sales and marketing initiatives by managing marketing and sales materials, product samples, local social media efforts, and dealer and client communications; may also assist with mockups and proposals.
• Identifies and implements showroom best practices based on feedback from Haworth teams, clients, and dealers to continuously enhance the showroom and client experience.
• Maintains standard work and operational processes for showroom operations, vendor management, and event planning. Provides administrative and operational support through reporting, metric tracking, budget coordination, supply management, and product inventory tracking to drive efficiency and organization.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Required Qualifications

Education:

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, Communications or equivalent.
• Education Equivalency:
  • Associate's degree plus 2 years related experience or,
  • High school diploma plus 4 years related experience. 

Work Experience:

• 2 years of experience in office or showroom management with Bachelor's degree.
• Military Equivalency: https://www.mynextmove.org/vets/find/military

Additionally:

• Ability to work in Philadelphia, PA without relocation assistance.
• Current and continuing right to work in the United States without sponsorship.

Preferred Qualifications

• Previous Haworth experience.
• Experience in contract office furniture or commerical interiors.
• Experience working in hospitality, marketing, or direct customer service interaction.

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