Job Overview

This role is responsible for delivering a wide range of field service activities, including installation, maintenance, and repair of both company and third party products. Leveraging strong technical knowledge and troubleshooting skills, the position focuses on resolving customer issues efficiently while providing guidance on preventative maintenance to ensure long term product performance. As a customer facing role, it covers the territory of Ohio, Kentucky, and West Virginia, requiring regular travel to support clients across the region. In addition to solving field problems, the position offers the opportunity to train customers on Haworth products, fostering strong relationships and enhancing customer satisfaction.

Job Responsibilities

• Manage Installations: Lead and coordinate the installation of Haworth products, ensuring the highest standards of quality and safety.
• Conduct Site Management: Complete site surveys, including inspections, preparations, and measurements, verifying accuracy against installation drawings.
• Oversee Inventory: Manage on-site materials, including receiving, reviewing shipments, and reporting discrepancies.
• Provide Technical Expertise: Create, maintain, and administer technical documentation and content for installation training.
• Deliver Training: Develop and deliver training programs for AI Installation Certification, ensuring comprehension of installation standards.
• Ensure Compliance: Manage and maintain the Installation Certification and Approval database, ensuring subcontractor compliance.
• Collaborate with Stakeholders: Maintain positive working relationships with customers, influencers, dealers, and internal teams to ensure project success and customer satisfaction.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Required Qualifications

• Education: Bachelor's Degree or equivalent in relevant field of study
• Education Equivalency: Associate's Degree plus 2 years related experience OR 4 years related experience if no post-secondary education
• 2 years of furniture installation industry experience
• This position covers the territory of Ohio, Kentucky, and West Virginia; candidates must reside in one of these three states to be considered.
• This role is remote-eligible; however, candidates living within 50 miles of a Haworth location are expected to maintain a regular on-site presence.
• This position requires up to 50% travel
• Military Equivalency at www.mynextmove.org/vets/find/military
• Applicants must possess an unrestricted right to work in the US to be eligible for this position

Preferred Qualifications

• Ability to learn and develop training and presentation skills necessary for delivering effective training/presentations to others, including technical training/presentations to dealers, customers, installation crews, and field sales members.
• Ability to develop good project management skills to troubleshoot and resolve issues on third party installations.
• Ability to interact and effectively communicate with sales team; dealer personnel; general contractors; architects; designers; electrical engineers; code inspectors; and plumbing, cabling, flooring, and Heating, Ventilation, and Air Conditioning (HVAC) contractors, as well as all other pertinent influencers.
• Capable of working in fast paced, ever-changing environment; ability to learn, with supervisor assistance, how to make sound decisions on quality problems, safety, and product set-up.
• Capable of developing and refining decision-making skills for resolving quality and safety issues and determining appropriate product setups.
• Experience within furniture installation industry, including customer interface, and experience working with Haworth family of products, including technical knowledge and expertise on product features, including installation