Information Services Business Process Analyst

Why Haworth?

At Haworth, we're not just creating office furniture; we're shaping dynamic workspaces. As a global leader in workspace solutions, we're on a journey to redefine the future of work. Our headquarters in Holland, MI, is the hub of innovation, and we're seeking a visionary leader to join us as an Information Services Business Process Analyst.
 
Why Haworth:

Culture of Innovation: Join a company that values innovation and empowers its employees to think outside the box.
Global Impact: Contribute to the global success of a company that is redefining workspaces worldwide.
Career Growth: This isn't just a job; it's a career journey. We provide opportunities for professional development and growth.

HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity. Since its inception in 1948, our company has revolved around inspiration, originality, advancement, and the people who drive it. At Haworth, you’ll find a family-owned business with a global point of view, and a set of values that define our business behavior, inform our decisions, and communicate our brand. 

Find out more here!

Here at Haworth, our members enjoy benefits from their first day of employment including: 

• 4 weeks paid time off and an option to purchase an additional week 
• Priority Health Insurance 
• 401k Benefit -  If you contribute 6% of your annual salary, Haworth will contribute up to 7% 
• Annual bonus programs 
• Company provided Short Term Disability, Long Term Disability & Life Insurance 
• Tuition Reimbursement program 
• Well equipped fitness center available 24 hours every day of the week 
• Up to 8 hours of paid volunteer time off 
• Zero waste to landfill company with on-site recycling center

Job Overview

We are currently looking for an Information Services Business Process Analyst to join our team in Holland, MI.

​An Information Services Business Process Analyst will, under minimal supervision, utilize systems, applications, and processes to provide support, coordination, and communication between various departments and business functions. Collaborate with business leaders to define and improve processes, systems, metrics, performance, and best practices. Facilitate the gathering of requirements, definitions, proposals, and justifications for system enhancements. Plan and manages medium-sized projects and participates in major project teams. Drive the delivery of technology solutions to meet business needs and seeks to apply a global perspective.

​

Essential Functions

• Analyze customer requirements and reformat them for better management.
• Design, test, implement, and support software solutions, providing continuous improvement input.
• Communicate status updates and risks to customers and management.
• Understand and articulate the delivery lifecycle phases to ensure effective project delivery.
• Enforce escalation processes for business support and identify issue patterns.
• Follow standard work procedures and suggest improvements.
• Support supply chain process with a focus on production planning and sales order scheduling.
• Performs other duties within scope as assigned.
• Must be able to perform all essential job function with/without accommodation.
• Ability to effectively use office automation, communication, software, and tools used in Haworth office environment.

Qualifications

Required Qualifications

• Bachelor Degree or equivalent in Computer Science, Supply Chain Management, Business Management or related field of study
• Education Equivalency: Associate Degree plus 2 years related exp OR 4 years additional Information Systems experience utilizing systems applications and/or experience supporting production planning or sales order scheduling
• 5 years Information Systems experience utilizing systems applications and/or experience supporting production planning or sales order scheduling with Bachelor's Degree
• 3 years Information Systems experience utilizing systems applications and/or experience supporting production planning or sales order scheduling with Master's Degree
• Military Equivalency: https://www.mynextmove.org/vets/find/military
• Current and continuing right to work in the United States without sponsorship.
• Ability to work and commute onsite daily to our headquarters in Holland, MI (relocation assistance is not provided)

Preferred Qualifications
 

• SAP System Application Experience and certifications
• ASCM (Association for supply chain management) certification
• ISM (Institute for Supply Management) certification
• Manufacturing Industry experience

Ideally You Have Also Demonstrated the Following

• Ability to clarify end goals and communicate end results.
• Ability to identify measures and critical milestones.
• Communicates effectively and consistently.
• Ability to build rapport and cooperative relationships with customers, taking appropriate action to meet customer needs and concerns.
• Ability to assess tasks and resources, schedule work, and adjust priorities as needed.
• Ability to design, develop, implement, install, test, and troubleshoot application software.

#LI-HM1